Our Policies

 

CANCELLATION POLICY

 

 

All of our appointments are confirmed 48 hours in advance. Please understand that when you forget or cancel/reschedule your appointment without giving enough notice, we miss the opportunity to fill that appointment . We kindly request 24 hours notice for cancellations, so that we may offer your time slot to another client. In the event of a ‘last minute’ cancellation (including rescheduling) a cancellation fee of 30% of the booked treatment will be charged to you, please honour this and make payment promptly.

  

 

 No Shows

 A “no-show’ is when you are either 20mins or more late or do not arrive for your appointment

 

If you fail to attend your appointment without notice you will be asked to pay 70% of the cost of your booked treatment.
Please use the Contact page to cancel or reschedule your appointment.

 

 

PRIVACY POLICY

 

We understand that your privacy is important. Wellington Glamour collects information from you, including information about your:
• name
• contact information
• interactions with us
• billing or purchase information

 

We collect this from you when you provide information over the phone, online, on documentation, or when you complete a customer survey and we do not share it with anyone other than Wellington Glamour Staff  who take care of you at your appointment.

Wellington Glamour also collects some information from you when you use our web site. The only personal information which we collect about you when you use our web site, is what you tell us about yourself, for example, by completing an online form or information you provide to us when you send us an email. We will record your email address if you send us an email.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at emailus@wellingtonglamour.com